Privacy Policy

DocRelay (“we,” “us,” or “our”), a service operated in association with VSDevs, provides AI-assisted and human-reviewed document processing that converts documents, images, PDFs, and receipts into structured JSON. This Privacy Policy explains how we collect, use, store, and share information when you use our website, applications, and APIs.

This page is sample content for a static demo site. Have qualified counsel review and adapt it before production use.

1. Information we collect

Account and contact information

When you register, request a trial, or contact us, we may collect name, work email, company name, role, phone number, and billing or invoicing details.

Customer content (documents)

To provide the service, you or your systems may upload or transmit documents, images, PDFs, receipts, and related metadata. That content may include personal data depending on what you choose to process. We process this content to extract structured fields and return JSON results via our interfaces (including REST, WebSocket, webhooks, and Zapier).

Usage and technical data

We collect logs and telemetry such as IP address, device/browser type, timestamps, API request metadata, job IDs, error codes, and approximate location derived from IP. We may use cookies and similar technologies as described in our Cookie Policy.

2. How we use information

• Provide, operate, and improve DocRelay (extraction, human review, delivery of results)
• Authenticate users, secure accounts, and prevent abuse or fraud
• Communicate about the service, support requests, and product updates
• Process payments and manage subscriptions where applicable
• Comply with law and enforce our terms
• Analyze aggregated, de-identified usage to improve reliability and features

3. Human review and AI processing

DocRelay may use automated models and, when needed, background-checked human reviewers to validate or correct extractions. Reviewers access document content only as required to perform their assigned tasks under confidentiality and access controls. We do not sell customer document content.

4. Sharing of information

We may share information with:

• Service providers who host infrastructure, send email, process payments, or support operations under contractual obligations
• Integration partners you connect (for example Zapier or your own webhook endpoints) when you instruct us to deliver results
• Professional advisors and authorities when required by law or to protect rights and safety
• Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate protections

5. Retention

We retain account data for as long as your account is active and as needed for legitimate business and legal purposes. Document content and job results are retained according to your plan settings and our operational needs (for example completing a job, supporting disputes, or security investigation). You may request deletion of account data subject to legal retention requirements.

6. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure. See our Security page for more detail.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to or restrict certain processing. To exercise a request, email [email protected]. We may need to verify your identity before responding.

8. International transfers

If you access DocRelay from outside the country where our systems are hosted, your information may be processed in other jurisdictions that may have different data-protection laws. Where required, we use appropriate transfer mechanisms.

9. Children’s privacy

DocRelay is not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes

We may update this Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice when appropriate.

11. Contact

Privacy questions: [email protected]